Casa Help FAQs

Casa Help provides Home & Property, Event Decoration & Styling, Lifestyle & Concierge, and Photography services. Availability may vary depending on the service, location and requested date.

Simply complete the relevant online form with all requested details. We review the information and availability and normally respond within 24 hours with confirmation or any necessary adjustments.

For Cleaning Services, the price calculated based on the information provided in your form will generally remain unchanged, provided all details are complete and accurate. For Home & Property, Events, Lifestyle & Concierge, and Photography services, displayed prices are estimates and may be adjusted after we review the full service requirements.

No. Submitting the form sends us your service details for review. Your booking is confirmed only after you receive confirmation from Casa Help.

Yes. Many services can be combined depending on availability—for example, event decoration with photography, property management with cleaning, or event services with pre- or post-event cleaning.

Yes, subject to availability. Please contact us as soon as possible. Changes, additional services, materials or additional time may affect the final price.

Yes, subject to availability. Requests made less than 48 hours in advance, as well as weekend and public holiday services, may include an additional charge.

Depending on your needs, we can assist with property checks, rental and vacation-home support, pre-arrival preparation, post-departure checks, key holding, contractor access and supervision, property handovers, Airbnb support and other agreed property services.

Yes. Through our Find Me a Pro service, we can help locate and coordinate suitable independent professionals. Third-party professionals remain responsible for their own work, pricing, insurance, warranties and services.

Depending on the selected service, we can provide decoration setup, styling, balloon arrangements, table styling, decorative details, photo areas and other agreed elements. The final setup depends on your selected style, budget, venue conditions and material availability.

Inspiration photos help us understand your preferred style, but exact replication cannot be guaranteed. Colours, flowers, balloons, materials and decorative elements may vary depending on availability while maintaining the agreed overall concept as closely as reasonably possible.

Casa Help can assist with gift and flower delivery, pick-up and delivery, errands, driver services, airport transfers, long-distance journeys, and surprise or special-occasion arrangements.

Yes. Selected budgets for flowers, gifts or other items are included in the displayed price. Any additional purchases are charged separately.

Photography includes professional coverage for the booked duration, selection and editing of the final images, colour correction, high-resolution digital files, a private online gallery and download. The final number of photographs varies by session. RAW and unedited files are not provided.

Please inform us as early as possible of any changes. Access restrictions, venue rules, weather conditions, delays, unavailable materials, third-party availability or significant differences from the information provided may require adjustments to the service, timing or price. Any significant changes will be communicated whenever reasonably possible.

Casa Help currently serves Wiesbaden, Mainz, Frankfurt and surrounding areas. As our service area continues to expand, coverage may also be available in nearby locations. If you’re unsure whether we serve your area, simply send us a message and we’ll be happy to confirm.

Yes. Casa Help provides the professional equipment and cleaning products required for your booked service at no additional charge. If your home requires a specific product or you prefer us to use something provided by you, please let us know in advance.

Our cleaning services are priced by the job, not by the hour. We stay until the booked cleaning service is completed to Casa Help standards, so you are not paying for a fixed number of hours. As a general guide, Basic Cleaning typically takes around 2–4 hours, Deep Cleaning around 4–6 hours, and Move-In & Move-Out Cleaning around 6–8 hours. Actual duration may vary depending on the size and condition of the property, selected extras and whether one cleaner or a team is assigned to the service.

Pets are absolutely welcome. Please let us know about them when booking and, where possible, keep them in a comfortable and secure area during the service. This helps protect both your pet and our team, particularly when equipment, open doors or cleaning products are in use.

Yes, subject to the access requirements of the individual military base. Where restricted access applies, the customer is responsible for arranging the required authorization or sponsorship and ensuring our team can enter the premises at the scheduled time.

Yes. Secure key access can be arranged in advance, allowing your service to take place without you needing to be home. Other secure access methods, such as a lockbox or access code, can also be arranged. Please provide or update access instructions before your scheduled service.

No. We simply recommend putting away personal belongings, clothes, toys and general clutter where possible. This allows our team to focus on the cleaning itself. If you need additional help with organization or decluttering, this can be added separately where available.

Yes. Available extras can be selected when booking. If you would like to add something after your booking has been submitted, please contact us as early as possible. Additional services are subject to availability and may affect the final price or service duration.

No. Many customers prefer to be away while we work. Simply provide an agreed secure method of access, such as a key, lockbox or access code, and make sure our team can enter the property at the scheduled time.

Basic Cleaning is designed for the regular maintenance of a home that is already in a reasonably maintained condition. Deep Cleaning is a more detailed and intensive service for properties requiring additional attention. For this reason, Deep Cleaning is required as the first service before beginning recurring Basic Cleaning with Casa Help.

Team size depends on the property, selected service, workload and schedule. A service may be completed by one cleaner or by a team of two or more professionals. For larger or more demanding jobs, additional team members may be assigned when appropriate. The number of cleaners does not change the agreed scope of your booked service.

For recurring customers, we aim to maintain the same team whenever possible because familiarity with your home and preferences helps provide a consistent service. However, the same team cannot be guaranteed for every visit due to holidays, illness, scheduling or operational requirements. Any Casa Help team assigned to your home follows the same service standards.

You may cancel or reschedule free of charge up to 48 hours before your scheduled service. Cancellations made less than 48 hours before the appointment are subject to a 50% charge of the booked service price. If our team has already arrived or cannot begin the service because access has not been provided, the full booked price may be charged. For same-day or next-day bookings, cancellation or rescheduling is free within two hours of making the booking.

Your satisfaction matters to us. If something included in your booked cleaning service has been missed or does not meet our service standard, please contact Casa Help within 24 hours of completion and, where possible, provide photos of the area concerned. We will review the issue and, where appropriate, arrange a corrective visit for the affected area.

Yes, subject to availability. Weekend and public-holiday services can be arranged and may include an additional charge. If you are away and have a recurring service, please let us know in advance if you would like to keep, reschedule or skip a visit. 

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